Terms & Conditions

Terms and Conditions Webshop

Version 14-11-2017

This text has been translated from Dutch to English. In case there are differences in the translated text, the Dutch text is always leading.

Introduction
Below are our Terms and Conditions. These are always applicable if you use or place an order through our Website and contain important information for you as a buyer. Please read the Terms and Conditions carefully. We recommend that you save or print these terms so that you can read them again at a later time.

Definitions
SIGNALSOFT Nederland: located in Apeldoorn and registered with the Chamber of Commerce under registration number 08097576 acting under the name SIGNALSOFT The Netherlands.
Website: SIGNALSOFT Nederland's website, see www.signalsoft.nl and all its subdomains.
Customer: The natural person who is not acting in an occupation or company is contracting with SIGNALSOFT The Netherlands and / or has registered on the Website.
Agreement: any agreement or agreement between SIGNALSOFT The Netherlands and Customer, of which agreement the General Terms and Conditions form an integral part.
Terms and Conditions: The present Terms and Conditions.

Article 1. Applicability General Terms
1.1. All Terms, Agreements and Deliveries of SIGNALSOFT The Netherlands are subject to the General Terms, unless expressly agreed otherwise in writing.
1.2. If Customer accepts, in its order, confirmation or notice containing acceptance, terms or conditions that differ or are not contained in the General Terms and Conditions, these are for SIGNALSOFT Netherlands only binding if and in so far as SIGNALSOFT Netherlands has explicitly accepted it.
1.3. In the event that, in addition to these General Terms and Conditions, specific product or service terms apply, these terms are also applicable, but Customer may, in the event of conflicting terms, always rely on the applicable provision that is most favorable to him.

Article 2. Prices and information
2.1. All prices quoted on the Website and in other SIGNALSOFT Netherlands products include VAT and, unless stated otherwise on the Website, other charges imposed by the government.
2.2. The prices shown are including shipping.
2.3. The content of the Website has been compiled with the utmost care. SIGNALSOFT The Netherlands, however, can not guarantee that all information on the Website is accurate and complete at all times. All prices and other information on the Website and in other SIGNALSOFT Netherlands materials are therefore subject to obvious programming and typing errors.
2.4. SIGNALSOFT The Netherlands can not be held responsible for (color) deviations due to display quality.

Article 3. Establishment Agreement
3.1. The agreement will be concluded at the time of acceptance by the Customer of the offer of SIGNALSOFT The Netherlands and compliance with the conditions set by SIGNALSOFT Netherlands.
3.2. If Customer has accepted the offer by electronic means, SIGNALSOFT Netherlands will immediately acknowledge receipt of acceptance of the offer by electronic means. As long as the acceptance of this acceptance has not been confirmed, the Customer has the opportunity to dissolve the Agreement.
3.3. If it appears that in the acceptance or otherwise of the Agreement, Customer has provided incorrect data, SIGNALSOFT Netherlands is entitled to fulfill its obligation only after the correct information has been received.
3.4. SIGNALSOFT The Netherlands can inform itself in legal frameworks whether Customer can meet its payment obligations, but also of all the facts and factors that are relevant for the accountability of the Agreement. If SIGNALSOFT Netherlands has good grounds for not entering into the Agreement, the Netherlands is entitled to refuse an order or application or to impose special conditions such as prepayment.

Article 4. Registration
4.1. In order to make full use of the Website, Customer can register via the registration form / Account Login on the Website.
4.2. During the registration process, Customer selects a username and password that allows him to log in to the Website after registration. Customer is responsible for choosing a sufficiently reliable password.
4.3. Customer must keep his login details, his username and password strictly confidential. SIGNALSOFT The Netherlands is not responsible for the misuse of the login information, and it is always assumed that a Customer who logs on to the Website is actually that Customer. Everything that happens through the Customer's account falls under the responsibility and risk of the Customer.
4.4. If the Customer knows or suspects that his log-in details have fallen into the hands of unauthorized persons, he must change his password as soon as possible and / or notify SIGNALSOFT Nederland accordingly, so that SIGNALSOFT Netherlands can take appropriate measures.

Article 5. Execution of the Agreement
5.1. As soon as the order has been received by SIGNALSOFT The Netherlands, SIGNALSOFT Nederland will send the products as soon as possible with due observance of paragraph 3 of this Article.
5.2. SIGNALSOFT The Netherlands is entitled to enable third parties to carry out the obligations arising from the Agreement.
5.3. The delivery period is in principle 14 days. The delivery method can take place in various ways and is at the option of SIGNALSOFT Nederland.
5.4. If SIGNALSOFT Netherlands can not deliver the products within the agreed term, it informs the Customer. In that case, Customer may agree to a new delivery date, or he will be able to dissolve the Agreement for free.
5.5. SIGNALSOFT The Netherlands recommends that Customer inspect the delivered products and report the defects identified in this regard, in a timely manner, preferably in writing. See further the Article regarding warranty and conformity.
5.6. As soon as the delivered products are delivered to the specified delivery address, the risk to which they relate is transferred to Customer. If explicitly different
has been agreed, the risk is transferred to Customer earlier. If the Client decides to pick up the products, the risk will pass to the transfer of the products.
5.7. SIGNALSOFT The Netherlands is entitled to supply a similar product of similar quality as the ordered product, if ordered is no longer available. Customer is then entitled to dissolve the Agreement free of charge and return the product free of charge.

Article 6. Right of withdrawal
6.1. This article applies only to the Customer being a natural person who does not act in the exercise of his profession or business.
6.2. Customer is entitled to dissolve the remotely agreed Agreement with SIGNALSOFT The Netherlands free of charge within 14 days of receipt of the product without notice.
6.3. The term expires on the day after the Customer, or a third party designated by him, who is not the carrier, received the product, or:

• If Customer has ordered multiple products in the same order: the date on which Customer, or a third party designated by him, has received the last product;
• if the delivery of a product consists of different consignments or parts: the date on which Customer, or a third party designated by him, has received the last shipment or the last item;
• For Agreements for regular delivery of products for a certain period of time: the date on which Customer, or a third party designated by him, received the first product.

6.4. Only the direct costs for the return shipment will be borne by Customer. The customer must therefore bear the return costs himself. If these costs exceed the regular postal rate, SIGNALSOFT Netherlands will estimate these costs. Any Customer-paid costs for shipping and payment of the Product to Customer will be refunded to Customer by return of the entire order.
6.5. Within the time limit referred to in paragraph 1, Customer will carefully handle the product and the packaging. Customer will only open the package and use the product only as far as it is necessary to check the nature, characteristics and operation of products. The starting point here is that this inspection should not go beyond that Customer could in a physical store
6.6. Customer is solely responsible for impairment of the product resulting from a way of dealing with the product beyond what is allowed in the previous paragraph.
6.7. Customer may terminate the Agreement in accordance with the time limit set out in paragraph 1 of this Article by sending the SIGNALSOFT Netherlands model form for revocation (digital) or otherwise informing SIGNALSOFT The Netherlands that he sees the purchase. SIGNALSOFT The Netherlands confirms the receipt of that notification in case of a digital alert. After dissolution, Customer has 14 days to return the product. It is also possible to return the product immediately within the meaning of paragraph 1 of this Article, provided that the model form for revocation or other unambiguous declaration for revocation is enclosed.
Products can be returned to:
SIGNALSOFT The Netherlands
Zilversmidshoeve 305,
7326RK, Apeldoorn
6.8. Amounts already paid by Customer (in advance) will be repaid to Customer in the same manner as that Customer has paid the order as soon as possible, but no later than 14 days after termination of the Agreement. If Customer has chosen a more expensive delivery method than the cheapest standard delivery, SIGNALSOFT Netherlands does not have to refund the additional cost for the more expensive method. Unless SIGNALSOFT Netherlands offers the product itself, SIGNALSOFT may wait the Netherlands with repayment until SIGNALSOFT Netherlands has received the product or until Customer shows that he has returned the product, whichever is earlier.
6.9. On the Website, information on whether or not the right of withdrawal is applicable, and any proposed procedure, will be clearly stated in time of conclusion of the Agreement.
6.10. The right of withdrawal does not apply to:

• Products made by the entrepreneur in accordance with Customer specifications; - Audio and video recordings and computer software that Customer has broken the seal;
• The delivery of digital content other than a material carrier if the implementation has begun with explicit prior consent of the Customer and he has declared that he is losing his right of withdrawal.

Article 7. Payment
7.1. The Customer must pay SIGNALSOFT Nederland payments in accordance with the payment methods specified in the ordering procedure and possibly on the Website. SIGNALSOFT Nederland is free in the choice of offering payment methods and these can also change from time to time. In case of payment after delivery, the Customer has a payment term of 14 days starting on the day after delivery.

Article 8. Warranty and conformity
8.1. This article only applies if there is a Customer who does not act in the exercise of his profession or business. If SIGNALSOFT Nederland gives a separate warranty on the products, this applies to all types of customers, without prejudice to the above.
8.2. SIGNALSOFT Nederland guarantees that the products comply with the Agreement, the specifications stated in the offer, the reasonable requirements of soundness and / or usability and the legal provisions and / or government regulations existing on the date of the conclusion of the Agreement. If specifically agreed, SIGNALSOFT Nederland also guarantees that the product is suitable for other than normal use.
8.3. If the delivered product does not comply with the Agreement, Customer must notify SIGNALSOFT Nederland within a reasonable period of time after discovering the defect.
8.4. If SIGNALSOFT Nederland considers the complaint well-founded, the relevant products will be repaired, replaced or reimbursed after consultation with the Customer. The maximum reimbursement is, with due observance of the Article regarding liability, equal to the price paid by the Client for the product.

Article 9. Complaint procedure
9.1. If the Customer has a complaint about a product (in accordance with Article regarding guarantee and conformity) and / or other aspects of the service of SIGNALSOFT Netherlands, he can file a complaint with SIGNALSOFT Netherlands by telephone, e-mail or by mail. See the contact details at the bottom of the Terms and Conditions.
9.2. SIGNALSOFT Nederland will give Customer a response to his complaint as soon as possible, but in any event within 7 days of receipt of the complaint. If it is not yet possible to give a substantive or definitive response, SIGNALSOFT Nederland will confirm the complaint within 7 days of receipt of the complaint and give an indication of the period within which it expects to give a substantive or definitive reaction to the complaint. Customer complaint.
9.3. A customer who does not act in the exercise of his profession or business can also submit a complaint through the European Dispute Resolution Platform, accessible via http://ec.europa.eu/odr/.

Article 10. Personal data
10.1. SIGNALSOFT The Netherlands processes the Personal Data of Customer in accordance with the Privacy Statement published on the Website.

Article 11. Final provisions
11.1. Dutch law applies to the Agreement.
11.2. Insofar mandatory rules do not prescribe otherwise, all disputes that may arise as a result of the Agreement will be submitted to the competent Dutch court in the district where SIGNALSOFT Netherlands is located.
11.3. If a provision in these General Terms and Conditions proves to be void, this does not affect the validity of the entire General Terms and Conditions. In that case, the parties will determine (a) new provision (s) to replace them, with which the intention of the original provision is given shape as far as legally possible.
11.4. In these General Terms and Conditions "in writing" also means communication by e-mail and fax, provided that the identity of the sender and the integrity of the e-mail are sufficiently established.

Contact details
If you have any questions, complaints or comments after reading these General Terms and Conditions, please contact us in writing or by e-mail.

SIGNALSOFT Nederland
Zilversmidshoeve 305
7326RK, Apeldoorn
telephone: 0555343534
e-mail: info@signalsoft.nl
Chamber of Commerce: 08097576
VAT number: NL113522678B01

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